Support
Help with books, stock and the counter
Guides and answers for Zupo Books, Inventory and POS — from the team building Zupo.
Excel upload failed.
Download a fresh Sample file, keep headers unchanged, and upload again.
KOT/BOT is not seeing orders.
Confirm the order was saved on POS and the user is on the correct product department like KOT/BOT.
Can I edit a completed bill?
No you cannot edit the completed bill. Return bill must be created.
I cannot log in.
Use the correct company website, verify password, and confirm your user is Active.
Stock did not decrease after a sale.
Ensure the voucher is Completed (not Draft) and the product is inventory-enabled.
I cannot see a menu.
Ask Admin to update your Role or check Accounting / Inventory / POS access.